Privacy Policy

This section describes how user privacy is safeguarded and how personal information is handled in the United Kingdom. The platform collects data only to the extent necessary to provide online gambling services, meet legal duties and maintain a secure environment. Technical and organisational safeguards are applied to protect data against unauthorised access, misuse, loss or alteration.

1. Information provided directly by users, such as registration details, identity documents, contact data and payment information, is collected to open and manage accounts and to verify age and identity.
2. Usage data, including login details, device information, IP address and interaction with games and betting services, is collected for security, fraud prevention and to improve the operation of the website.
3. Transaction information, such as deposits, withdrawals and betting history, is processed to deliver services, comply with anti-money laundering and responsible gambling obligations and keep accurate records.
4. Communication records, including emails, chat logs and support requests, are stored to respond to queries, handle complaints and evidence compliance with regulatory requirements.
5. Verification data obtained from identity verification providers and sanctions or credit reference databases is used to confirm eligibility to use gambling services and to meet legal and regulatory checks.
6. Marketing preferences and consent records are collected to manage whether users receive promotional communications and to respect opt-out requests.
7. Cookies and similar technologies are used to recognise returning visitors, analyse website performance and personalise content, in line with the cookie provisions in this document.
8. Access rights to data are strictly limited to authorised personnel and service providers who require information to perform their duties, subject to confidentiality obligations.
9. Technical measures, such as encryption, secure sockets layer (SSL) technology, firewalls and access controls, are used to protect personal data in transmission and storage.
10. Organisational measures, such as staff training, internal policies, data minimisation and regular security reviews, are in place to support ongoing data protection.

Users have rights over their personal information, including the right to request access, correction, restriction or deletion, subject to legal and regulatory retention requirements. Users also have the right to object to certain types of processing and to withdraw consent for marketing at any time.

The operator complies with data protection law applicable in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018, as well as relevant rules of the Gambling Commission. Data handling practices are reviewed regularly to maintain compliance and uphold high standards of privacy and security.

Personal data collected through the website and services is used only for lawful purposes connected to account management, the provision of gambling services and compliance with legal and regulatory obligations. Information helps operate games, process payments, prevent fraud, support responsible gambling and respond to user enquiries. Data is also processed to improve the performance and reliability of the platform, to tailor content to user preferences and to conduct analytics on how services are used. Where users have given appropriate consent, some information may be used for customer communication and permitted marketing.

• Setting up, verifying and managing user accounts, including age and identity checks, ongoing monitoring and account security.
• Processing deposits, withdrawals and other financial transactions through approved payment and electronic money service providers and keeping accurate financial records.
• Operating casino games, sportsbook services and related features, and ensuring that bets and game outcomes are recorded correctly.
• Meeting legal and regulatory duties in areas such as anti-money laundering, counter-terrorist financing, fraud prevention, responsible gambling and sanctions screening.
• Monitoring activity to detect and investigate suspicious behaviour, security incidents, breaches of terms and other unauthorised use of the website.
• Handling communications, providing customer support, resolving disputes and responding to complaints, queries or information requests.
• Conducting statistical analysis and service analytics to understand how users engage with the website, identify technical issues and improve user experience and performance.
• Personalising content such as language settings, game preferences and display options, based on usage information and cookie data.
• Sending service messages, policy updates and important notices relating to accounts, security and regulatory changes.
• Sending marketing communications about services and offers where users have given consent, and managing preferences and opt-outs in line with applicable law.

All processing of personal data is carried out transparently and based on a lawful basis under data protection legislation, such as performance of a contract, compliance with legal obligations, legitimate interests or user consent. Users can contact the operator for further explanation of the legal basis relied upon for specific types of processing.

Users can view and update key elements of their personal information at any time through the account settings section of the website, including contact details, login credentials and certain preference settings. For information that cannot be edited directly online, such as identity documents or historical records, users may submit a request to the support team to correct or update inaccurate data where permitted by law. Requests for deletion of personal information can also be made; however, some data must be retained for a period required by gambling, anti-money laundering and financial regulations, after which it will be securely erased or anonymised. By opening an account, users acknowledge that security checks may be carried out and that relevant personal and payment information may be handled by approved electronic service providers for the purpose of processing payments, fraud checks and compliance verifications, subject to appropriate security and confidentiality safeguards. The operator remains committed to maintaining privacy and data security and will respond to access, correction or deletion requests in line with applicable data protection law and regulatory guidance.

The services are intended only for individuals aged 18 or over and no gambling account may be opened by a minor. Age verification checks are carried out, but the operator cannot always determine the age of a person using the internet without appropriate identity documents.

• Personal data is not knowingly collected from anyone under 18 years of age, and any account suspected of being used by a minor is subject to immediate review and closure.
• Age and identity verification procedures are applied using documents and electronic checks to confirm that users are legally allowed to participate in online gambling in the United Kingdom.
• Where it is discovered that a minor has provided personal information or accessed gambling services, the account will be closed and all identifiable data will be deleted as soon as reasonably practicable, subject to legal record-keeping duties.
• Parents or legal guardians who believe that their child has provided personal data or used the services are encouraged to contact the operator, who will investigate and take appropriate action.
• Information about responsible gambling and age restrictions is presented on the website to support awareness and compliance by users and their families.
• Cooperation is maintained with regulators and relevant organisations to enhance age verification and protect children from access to gambling services.

Personal data may sometimes be processed and stored outside the United Kingdom where group companies or carefully selected service providers are located. These partners may provide support, hosting, payment processing, identity verification, analytics and other functions necessary to deliver the services. Data protection safeguards are put in place to ensure that any transfer of information provides an equivalent level of protection to that required under UK data protection law. By using the website and services, users consent to such international transfers where they are necessary for the operation of the account and fulfilment of the contract.

• Information may be transferred to countries that have been recognised as providing an adequate level of data protection by the UK government or relevant supervisory authorities.
• Where partners are located in countries without an adequacy decision, appropriate safeguards such as standard contractual clauses or equivalent measures are used to protect personal data.
• Only the information necessary for the specific service, such as payment processing or identity verification, is shared with overseas partners and access is restricted to authorised personnel.
• Contractual obligations require all external recipients to maintain confidentiality, implement robust security measures and process data solely according to documented instructions.
• Technical protections, such as encryption in transit and at rest, are applied where appropriate to minimise risks associated with international transfers.
• Users may request further details of the safeguards surrounding international transfers of their personal data and how they can obtain a copy of relevant contractual protections.

This Legal Disclaimer explains how certain provisions in this Privacy Policy and related terms are interpreted and applied. It may limit or clarify the scope of obligations or the effect of some rules where permitted by applicable law. The disclaimer forms part of the agreement once the user indicates acceptance of the Privacy Policy and associated terms of use by registering, accessing or continuing to use the services.

• Nothing in this document limits any non-excludable rights that users have under UK data protection law or gambling regulation, and those rights take priority where there is any inconsistency.
• The operator takes reasonable steps to secure personal data, but no internet transmission or storage system can be guaranteed as completely secure, and residual risk cannot be removed entirely.
• The Privacy Policy does not apply to information processed by users themselves or by third parties not acting on behalf of the operator, including external websites accessed through links.
• Where the processing of data is required by law, regulation, court order or regulatory authority, such processing may proceed irrespective of any conflicting user request, subject to applicable legal safeguards.
• The operator may revise this Privacy Policy and the Legal Disclaimer in response to legal, technical or business changes; continued use of the services after an update indicates acceptance of the revised terms.
• If any part of this Privacy Policy or Legal Disclaimer is held invalid or unenforceable, the remainder will continue in full force and effect in line with applicable law.

Cookies are small text files stored on a user’s device when visiting the website. These files help recognise returning visitors, remember preferences and understand how people interact with the online services. Cookies and similar technologies are used for statistical purposes, to analyse browsing behaviour, to personalise certain elements of the website and to support technical operation and security. Data gathered through cookies may include device identifiers, IP address, browser type, preferred language and pages visited. This information is used to improve site performance, tailor content and troubleshoot technical issues, but is not used to build profiles that are incompatible with the original purposes described here. Users can manage or delete cookies through browser settings, although disabling some cookies may affect site functionality. Unless removed earlier through browser controls, cookies are retained for a maximum period of one year before being deleted or refreshed in line with this policy.

By accessing or using the gambling services in the United Kingdom, users confirm that they have read, understood and accepted the terms of this Privacy Policy. Use of the website and continued interaction with the platform signifies agreement to the collection, processing and handling of personal information as described in this document, subject to applicable law. The latest version of the Privacy Policy, as published on the website, replaces and overrides all previous versions and governs all current processing of personal data.

Personal data may be shared with selected third parties in situations required by law, for example in connection with regulatory enquiries, dispute resolution, fraud investigations or the enforcement of legal agreements. Information may also be provided to payment processors, identity verification agencies, IT providers and professional advisers who support the operation of the online casino and sportsbook. Third parties that regularly receive user information are listed on the website or within related documentation; where they are not named, users will be informed of the type of recipient, the purpose of sharing and the scope of data involved where required by law. By providing personal information and using the services, users consent to such sharing where it is necessary and proportionate.

• Payment service providers and banks receive transaction and identification data to process deposits, withdrawals and chargebacks and to monitor for financial crime.
• Identity and age verification providers, credit reference agencies and sanctions screening services obtain personal and document information to perform checks required by gambling and anti-money laundering regulations.
• Technology, hosting and security partners process technical and usage data to operate the platform, store information securely and detect cyber threats or performance issues.
• Marketing and communication service providers handle contact details and preference data to send permitted messages, conduct surveys and manage unsubscribe requests.
• Professional advisers, such as lawyers, auditors and compliance consultants, may access relevant records when providing legal, accounting or regulatory services.
• Regulatory authorities, law enforcement bodies and courts may receive information where required to meet legal obligations, respond to lawful requests or protect legal rights.
• Business partners involved in responsible gambling initiatives may receive limited data necessary to provide self-exclusion tools or support services.
• Where third parties act as independent data controllers, their own privacy policies apply and users are encouraged to review those documents to understand how information is handled by those organisations.

The website may contain links to external websites or services operated by third parties that have their own privacy policies and data handling practices. These external websites are not controlled by the operator, and responsibility does not extend to how those third parties collect, use or protect personal information. Users should review the privacy and cookie policies of any linked site before providing personal data or using related services, as practices may differ from those set out in this document.

• Links are provided for convenience, information or functionality, such as accessing responsible gambling tools, payment pages or partner content.
• Clicking on a third-party link may result in users leaving the website, and information shared on external sites will be subject to the policies of those providers.
• No guarantee is given regarding the security measures, content, accuracy or data protection standards of external websites.
• Users are advised to read all available privacy notices, cookie statements and terms of use on third-party websites before sharing any personal details.
• Any concerns about how a third-party site handles information should be raised directly with the operator of that site or the relevant supervisory authority.
• This Privacy Policy applies only to data collected and processed through the official services and does not govern offline activities or platforms not operated or controlled by the operator.
• Where necessary, partnerships are reviewed periodically to ensure that linked services align, as far as reasonably practicable, with appropriate standards of privacy and security.
• Use of external websites remains at the user’s discretion, and users should consider their own security measures, such as checking secure connections and updating browser settings.