Responsible Gaming

Gambling always involves the risk of losing money. You should only play using funds that you can afford to lose and never rely on betting for your income.

Responsible play means:

• Treating gambling as leisure, not as a source of financial gain.
• Setting personal limits on deposits, losses, stakes and time spent playing.
• Stopping when you reach your limits, even if you feel tempted to continue.
• Keeping gambling separate from essential expenses such as rent, bills and food.
• Avoiding betting when you feel stressed, upset, under the influence of alcohol or other substances.

Lucky Mister provides responsible gaming tools to help you stay in control:

• Deposit limits: Choose daily, weekly or monthly limits to manage how much you can add to your account.
• Loss limits: Restrict the total amount you are prepared to lose over a set period.
• Wager limits: Cap the size or total value of your bets.
• Session and time limits: Decide how long you want to play and receive alerts when you approach that time.
• Reality checks: On screen reminders show how long you have been playing and how much you have staked.
• Account pauses and time outs: Temporarily suspend access to your account if you need a break.
• Self exclusion: Block access to your account for a longer period if you feel your gambling is no longer safe.

These options support you in keeping control, protecting your finances and maintaining healthy habits around gambling.

Gambling problems can develop gradually and may be difficult to notice at first. Paying attention to changes in your behaviour, mood and finances can help you recognise when betting is no longer under control. Gambling addiction is a serious condition that deserves prompt attention and support.

Possible warning signs include:

• Spending more time or money on gambling than you planned.
• Chasing losses by placing more bets in an attempt to recover money.
• Borrowing money, selling possessions or using funds needed for bills to continue gambling.
• Hiding or lying about your gambling from family, friends or colleagues.
• Feeling irritable, anxious or low when you try to cut back or stop gambling.
• Gambling to escape problems, loneliness, stress or difficult emotions.
• Ignoring work, studies, household duties or relationships because of betting.
• Repeatedly going back to gambling after promising yourself you will stop.
• Needing higher stakes or more frequent play to feel the same excitement.
• Thinking constantly about gambling, planning the next session or reliving previous bets.

If you recognise several of these indicators in your own behaviour, or in someone close to you, professional help and structured support can be very useful.

Acknowledging that gambling may be causing harm is an important first step. You do not need to manage this alone. Practical measures and professional support can help you regain control.

Useful ways to address or prevent gambling addiction include:

• Be honest about your gambling: Write down how often you gamble, how much you spend and how you feel before and after playing.
• Set strict financial limits: Decide on a fixed amount you can afford to lose and apply deposit, loss and stake limits in your account.
• Use time based controls: Set session limits and reality checks so that you do not lose track of how long you are playing.
• Take regular breaks: Step away from screens, stretch, eat and focus on other activities between sessions.
• Consider a time out or self exclusion: Temporarily or permanently block access to your account if you feel at risk of harm.
• Separate finances: Keep gambling funds in a separate budget from essential living costs and savings.
• Avoid triggers: Do not gamble when you feel stressed, tired, under the influence of alcohol or in conflict with others.
• Talk to someone you trust: Share your concerns with a friend, family member or professional adviser.
• Seek specialist support: Contact dedicated gambling support organisations for counselling, guidance and structured treatment.
• Review your progress regularly: Check in on your limits, behaviour and feelings and adjust your safety measures as needed.

Lucky Mister encourages all players to use these tools and tips to protect themselves and reduce the risk of gambling related harm.

Professional and confidential support is available in the United Kingdom if gambling is causing concern to you or someone close to you. Help can involve information, self help tools, counselling and treatment, both online and in person.

Main external organisations offering support include:

• GamCare – National Gambling Helpline, live chat and treatment services: https://www.gamcare.org.uk/.
• National Gambling Helpline (run by GamCare) – Free, 24/7 support on 0808 8020 133 and live chat: https://www.gamcare.org.uk/get-support/talk-to-us-now/.
• GambleAware – Information, self help resources and links to local support: https://www.gambleaware.org/.
• NHS Gambling Services – Specialist gambling treatment through the NHS, including clinics in England: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/.
• Gamblers Anonymous UK – Peer support groups and meetings based on mutual aid: https://gamblersanonymous.org.uk/.
• Gamanon – Support for families and friends of people affected by problem gambling: https://gamanon.org.uk/.
• GAMSTOP – Free national online self exclusion scheme for remote gambling operators in Great Britain: https://www.gamstop.co.uk/.

These independent services can help you assess your gambling, learn practical coping strategies and access structured treatment if needed.

If you feel that your gambling may be becoming difficult to control, you can contact Lucky Mister on the website or inside our application for assistance. Our team can help you understand and apply the responsible gaming tools available to you.

You can reach customer support in the United Kingdom through:

• Live chat: Access live chat support through your account when logged in.
• Email: Contact our support team by email using the address [email protected].
• Contact form: Submit a request using the secure online form in your account.

Our support staff can provide information on limits, time outs, self exclusion and signpost you to external support organisations.